SHIPPING & RETURNS
We are proud to now offer FREE standard 3-5 day shipping (USPS Priority Mail) on all U.S. orders. For quicker delivery, you may choose Expedited 2-day shipping for $12.
All orders received before 2 PM EST will ship out same day. All orders are insured and trackable. Once shipped, you will receive an email confirmation with tracking information.
Depuis Toujours is not responsible for lost packages.
We aim to ensure you are fully satisfied with our products and service. If you are not completely satisfied with your purchase, you may return your item(s) for a store credit of the retail price.
To return an item, the following conditions must be met:
• Returns must be made within 10 days of delivery.
• The returned item(s) must be unworn, unused, and in original packaging.
Once item(s) are received and inspected, a store credit (digital gift card) of the retail price will be emailed to you. Store credit does not expire and can be used for a future purchase or transferred to another individual for purchase on depuistoujours.com
We are not responsible for risk of loss or damage during return shipment.
• Items purchased during seasonal sales and with promotions, discounts, or store credits are not eligible for returns or exchanges.
• Customers will not be refunded for initial shipping costs.
• Store credit for our webstore will be given for the retail price of item(s) purchased.
Holiday Return Window:
• Items purchased during the holiday season (Nov 20 - December 31) are eligible for returns until January 10th.
If you received an incorrect or damaged item, please reach out to us directly here.
To begin a return, please email firstname.lastname@example.org with your Order Number and Reason for return.
We are actively looking for more permanent solutions to ship internationally and unfortunately at the moment, we are unable to accommodate international orders.
HOW DO I START A RETURN OR EXCHANGE?
To start a return, please email email@example.com with your order number, name, email address, and reason for return.
WHAT ARE YOUR ORDER TERMS & CONDITIONS?
To read more about our Terms & Conditions, please click here.
WHAT DOES DEPUIS TOUJOURS MEAN?
Depuis Toujours is a French saying meaning "Since Always".
HOW DO THE HATS FIT?
Our hats fit more like a baseball cap than a dad cap. They are one size with an adjustable strap at the back to fit to your liking. We recommend slightly curving the brim for best fit.
WHERE DO YOUR HATS SHIP FROM?
Our hats ship direct from our fulfillment partner in Allentown, PA.
DOES DEPUIS TOUJOURS HAVE A PHYSICAL STORE?
Unfortunately, not yet! We are online only at the moment but are actively looking for opportunities to expand our presence. In the meantime, we do offer easy exchanges and returns online.