Support

Frequently Asked Questions

SHIPPING POLICY

We are proud to now offer FREE standard 3-5 day shipping (USPS Priority Mail) on all U.S. orders. For quicker delivery, you may choose Expedited 2-day shipping for $12. All orders received before 2 PM EST will ship out same day. All orders are insured and trackable. Once shipped, you will receive an email confirmation with tracking information. 

DO YOU SHIP INTERNATIONALLY?

We are actively looking for more permanent solutions to ship internationally and unfortunately at the moment, we are unable to accommodate international orders.

RETURN POLICY

We gladly accept returns within 7 days of receiving your order for a store credit of the retail price (unfortunately we currently do not offer full refunds). Items must be unworn, unused, and in original packaging. Return packages must be sent to us no later than 7 days (including weekends) after receiving your return label. Upon receipt of your return package, your items will be inspected, and a store credit  (gift card) of the retail price will be emailed to you.

To start a return, please email info@depuistoujours.nyc with your order number, name, email address, and reason for return. 

HOW DO YOUR HATS FIT?

Our hats fit more like a baseball cap than a dad cap. They are one size with an adjustable strap at the back to fit to your liking. We recommend slightly curving the brim for best fit. 

DO YOU HAVE A PHONE NUMBER?

We do! But can only accept text messages. Please text us at 917-809-4237

HOW CAN I GET IN TOUCH?

Feel free to send us an email at info@depuistoujours.nyc, text us at  917-809-4237, or fill out this form and we'll get back to you within 24 hours. 

DO YOU HAVE A PHYSICAL STORE?

Unfortunately, not yet! We are online only at the moment but are actively looking for opportunities to expand our presence. In the meantime, we do offer easy exchanges and returns online. 

DOES DEPUIS TOUJOURS ACCEPT WHOLESALE ORDERS:

Yes! To get started, please email Michael at sales@depuistoujours.nyc with your business name and Tax ID.